Proof of Delivery & Pickup Module with Electronic Signature

Support and updates included for 12 months.
The module provides an intuitive interface for quick and easy setup. It is OVERRIDE-FREE.

Module benefits

The module allows you to keep proof of pickup / delivery for each order by storing the customer’s electronic signature in the database along with the date and time of signature. The signature is directly linked to each order and visible in the back office. No pickup or delivery can be disputed.

Benefits for customers

For your customers, collecting their order through Click & Collect or receiving it via courier becomes much easier. They simply need to show the order confirmation email on their smartphone, which contains:

• the order number (ID)
• a unique QR code that can be scanned using a 2D barcode scanner or compatible mobile application
• upon validation, they automatically receive a notification confirming the pickup of their order and a dedicated email (if the option is enabled)

Features

• Proof of pickup / delivery for an order through an electronic signature
• Dedicated signature interface optimized for smartphones, tablets, and PC/Mac
• At the time of signature, display of the main order information (customer, order references, ordered products)
• Direct QR code scanning using a 2D QR code scanner or a compatible mobile application
• Order search via QR code scan or order ID
• Integration of a QR code into each order confirmation email sent to the customer, allowing them to simply show their smartphone for scanning or provide their order number
• Selection of order statuses considered as “awaiting pickup / delivery”
• Automatic order status update when the signature is validated, which can trigger the sending of a confirmation email to the customer if allowed by the selected status
• Compatible with the preparation note from the LIVE PICKING module